About the role
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
About the Role
The Sr. Analyst, Service is responsible for leading end-to-end process analysis, redesign, and implementation efforts to improve operational performance, enhance customer experiences, and support enterprise transformation initiatives. This role partners closely with Operations, Enterprise Business & Technology Solutions (EBTS), and business stakeholders to simplify, standardize, automate, and optimize service delivery processes while maintaining regulatory compliance and service quality standards.
The Analyst serves as a key leader in operational transformation initiatives by identifying improvement opportunities, designing future-state processes, supporting implementation activities, and ensuring operational readiness for successful adoption of new technologies, workflows, and business capabilities.What You'll Do
Process Analysis & Transformation
- Conduct end-to-end process reviews across front-office, middle-office, and back-office operations to identify inefficiencies, bottlenecks, and improvement opportunities.
- Perform root cause analyses to determine underlying operational issues and identify sustainable solutions.
- Design future-state business processes aligned with enterprise service strategies, customer experience goals, and operational objectives.
- Develop process maps, workflows, business requirements, and supporting documentation to drive transformation initiatives.
- Evaluate and recommend opportunities to simplify, standardize, and optimize operational processes.Business & Technology Partnership