About the role
Job Posting Closing Date: Open until Filled
Where do you belong?
Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.
USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.
Job Description
The Patient Services Resolution Representative serves as a key point of contact for patients with billing concerns at USACS. This role requires clear communication, problem-solving skills, and the ability to manage multiple tasks efficiently. The representative uses their knowledge of billing, insurance, and payment policies to resolve inquiries, collect payments, and provide payment options while maintaining professionalism and confidentiality.Location: Remote
ESSENTIAL JOB FUNCTIONS:
- Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies.
- Accurately identify caller’s needs and resolve inquires in a timely and accurate manner.
- Research and document billing issues by following documented standard work policies, procedures and department resources effectively.
- Utilize escalation protocols when necessary to address complex accounts.
- Communicate USACS billing policies clearly as they relate to patient accounts.
- Identify in billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company.
- Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values.
- Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.