Patient Experience Navigator (Medical Assistant)

Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

About the role:

As a Patient Experience Navigator (PEN) at Accompany Health, you play a crucial role in supporting patients who often face barriers within the healthcare system. You ensure patients complete the tests, imaging, and referrals ordered by their providers—an essential step in delivering timely, coordinated, high-quality care. You thrive in a fast-paced, metrics-driven environment and take pride in managing a high volume of tasks while consistently meeting daily goals. You are proactive, patient-focused, and committed to providing an excellent experience every step of the way.

Responsibilities will include: