The Purpose Driven Career Objectives of a Channel Accounts Receivable Analyst
Zoom is looking for a Channel AR Analyst to handle collection activity of reseller accounts including contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues.
The Channel AR Analyst will be responsible for processing resolution of delinquent accounts and other necessary functions in the following functional areas: collections, billing and customer service. They will be working directly with our reseller parent accounts to manage the debts of several end users. The ideal candidate would be someone who is organized, a self-starter, strategic thinker, great communicator, and enjoys collaborating with people with a diverse set of talents in a dynamic fast-paced environment with a globally distributed team.
To apply for Channel Accounts Receivable Analyst, you are excellent at:
Contact assigned reseller customers via email, video and voice calls to manage the collections process.
Work closely with customers and internal teams to resolve customers’ billing and collection inquiries within a timely manner.
Maintain exceptional service with integrity to assist customers through accurate, relevant and timely communication.
Maintain accurate documentation of all collection activity performed.
Analyze collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies.
Ensure all KPI's given are met or exceeded.
Assist our Cash Application team by securing remittance details from our customers to ensure timely and accurate application of payments made by our customers.
Perform account reconciliations when required.
Gather and compile details as required for month/quarter/year end reporting as well as audit/compliance reporting.
Perform other duties as assigned including back-up functions for the team.
Bachelor’s degree in business, finance or a related field. Experience will be accepted in lieu of a bachelor's degree for the right candidate
A minimum of 5 years experience in an Accounts Receivable role, experience in a SaaS/HaaS Reseller AR role is preferred
Experience within a high volume, rapid growth environment is required. SaaS/HaaS or Technology based experience would be preferred
Fluency in English (written and verbal) is required
Strong interpersonal and professional skills
Strong problem-solving skills
Strong organizational and follow-through skills
Ability to handle a large volume of complex issues, detail oriented with strong multi-tasking skills is required
Ability to work within a fast-paced environment with a globally distributed team.
Experience with Zuora is preferred, though not required
Experience working in HighRadius or equivalent collection/dunning tool is preferred.
Excellent oral and written communication skills; ability to tailor communication to an audience
Proficient in Microsoft Office Word, Excel and G-suite
Energetic, detail-oriented, and positive attitude
Ability to work efficiently in a remote office environment (video-conferencing, making phone calls, etc)
Availability to work during US business hours
Experience with high dollar, high volume portfolio - $15M monthly or moreKMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
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KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
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We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!