About the role
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
The Senior Associate, Commercial Solutions & Optimization plays a key role within the Commercial Operations Process & Governance team. This position supports the governance, optimization, and effective use of Global Customer Relationship Management (GCRM) by partnering with Commercial Operations, Sales, Technology, and key stakeholders to improve business processes, elevate data quality, and enhance the overall user experience within GCRM.
This role serves as a strategic business partner focused on process analysis, governance, technology enablement, and operational excellence. The successful candidate will help identify process gaps, drive continuous improvement initiatives, support technology stack management, and drive ideas to support Commercial Operations teams being equipped with reliable data and scalable processes to support business growth.
Essential Duties and Responsibilities
Process Optimization & Governance
- Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability.
- Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement.
- Document current and future state processes, workflows, SOPs, and governance procedures.
- Support the development and maintenance of process governance frameworks across Commercial Operations.
Salesforce (GCRM) Enablement & Data Quality