Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
Drive the modernization and evolution of lumen.com by serving as the strategic link between Business, Product, UX, Architecture, and Engineering teams. This role combines product ownership, digital platform strategy, and an AI-enabled approach to product management to accelerate delivery, improve decision-making, and maximize business value across customer-facing digital experiences built on Adobe Experience Manager as a Cloud Service (AEMaaCS).
The successful candidate will define priorities, manage product roadmaps and backlogs, translate business objectives into actionable requirements, and leverage AI-powered tools and insights to improve requirements analysis, prioritization, delivery planning, stakeholder alignment, and product outcomes.
The Main Responsibilities
Own and prioritize the product backlog for lumen.com initiatives, ensuring alignment with business goals and customer needs.
Partner with Business, Product, UX, Architecture, and Engineering teams to define product vision, roadmap, features, and user stories.
Translate strategic priorities into clear, actionable requirements and acceptance criteria.
Drive product delivery across global teams by facilitating requirement clarification, dependency management, and stakeholder alignment.
Leverage AI-assisted product management practices to improve requirements analysis, backlog refinement, prioritization, roadmap planning, and decision-making.
Support modernization initiatives on AEMaaCS, ensuring scalable, customer-centric digital experiences.
Use data, analytics, customer insights, and AI-driven recommendations to identify opportunities, measure outcomes, and optimize product performance.
Champion Agile best practices and continuous improvement across product delivery processes.
What We Look For in a Candidate
6+ years of experience in Product Ownership, Product Management, Business Analysis, or related roles, with a proven track record delivering digital products, web platforms, or customer-facing experiences.
Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across business, product, UX, architecture, and engineering teams.
Experience managing product roadmaps, backlogs, requirements, and prioritization in Agile delivery environments.
Ability to translate business objectives into actionable requirements, technical solutions, and measurable business outcomes.
Strong analytical and problem-solving skills with a data-driven decision-making mindset.
Experience supporting large-scale website modernization initiatives, digital experience platforms, content management systems, and customer journey optimization.
Experience with enterprise digital platforms; knowledge of AEM or AEMaaCS is highly desirable.
Experience working with globally distributed teams and influencing stakeholders across organizational boundaries.
Familiarity with AI-powered tools, analytics, experimentation, personalization, product discovery capabilities, or AI-enabled product management practices that improve prioritization, planning, decision-making, and business outcomes.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:BenefitsBonus Structure
Requisition #: 342708
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.