Work for one of the largest travel agents globally
Be part of the new operation to centralize all functions of Air in Manila
Work at a fast, fun and great environment with an accredited brand
Be surrounded by enthusiastic, performance-driven team, powered by a forward-thinking brand focused on growing the talent and developing cutting edge customer support
Be part of a team driving aggressive growth and expansion in the region
Be the core team for ship and shore supportJOB PURPOSE:
Ensure authorized travelers of shipboard and shoreside personnel, contractors and concierge have confirmed travel arrangements for air, hotel and ground arrangements. Manually secure reservations when the automation tools are unable to handle the request. Strong knowledge handling last minute crew movement changes along with travel needs.
ESSENTIAL FUNCTIONS:
Ensure reservations have been confirmed accurately, at the lowest possible cost.
Obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines.
Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems.
Obtain and communicate applicable VISA’s and letters required.
Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary.
Apply detailed documentation to all bookings and reservations.
Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner.