About the role
We are currently seeking a dedicated Phone Claims Analyst to join our dynamic team in the Cancer Hospital Claims Department. This is a phone-based position where a majority of your time is spent on inbound and outbound calls. In this role, you will play a crucial part in ensuring the accurate and timely evaluation of claims, while adhering to both internal and external regulations and delivering an exceptional customer experience.
Training class starts on August 31st.
Training will be 6 weeks, Monday - Friday from 8am - 4:30pm CST.
Following training, the hours will be Monday - Thursday from 9am - 5:30pm CST and Fridays from 8:30am - 5pm CST. On occasion you may be required to work overtime based on business needs.
WHAT WE CAN OFFER YOU:
- Hourly Wage: $20.50, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.WHAT YOU'LL DO:
- You’ll accurately determine claim benefits payable based on medical information and contract language in a timely manner, whilst ensuring all information conforms to established policies and procedures and ensure that provider data adheres to Corporate guidelines for file integrity and reporting purposes while maintaining production, quality and time service standards.
- You’ll communicate with external and internal customers to obtain specific claim information in order to finalize claims and to explain claim handling, whilst meeting and exceeding customer expectations and cultivating relationships that secure commitment and trust.
- You’ll provide effective customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc. Performs service recovery techniques to resolve requests. Provides compliant and easily understood resolution options with the desired outcome of creating a positive customer experience. Utilizes resources to support service delivery resulting in retaining and/or growing the business.