About the role
Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations.
About Product:
iGaming Platform:
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.
Purpose of the role:
The Technical Accounts Manager acts as the main technical contact between the Client and internal teams, ensuring smooth communication, timely resolution of technical requests, and alignment of the Casino Platform with the Client’s needs, while translating feedback into actionable product improvements.
Key responsibilities:
- Coordinating communication between the Client and internal teams
- Acting as the Client’s representative within the Casino Platform
- Assisting the Client with technical requests/issues via the helpdesk
- Performing initial troubleshooting, debugging, and issue iteration
- Escalating unsolved cases to related teams
- Prioritising and managing the Client's requests and issues
- Consulting the Client on their use of our product