Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.
About the role
The Manager of Vocational Case Management will manage personnel and functions within the Vocational Case Management department, as it relates to Allsup Employment Services Return to Work program, with the goal of helping Social Security Disability recipients retain self-sufficiency through gainful employment in the Ticket to Work Program.What you'll do
Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities.
Responsible for quality of service provided.
Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees.
Ability to use data and metrics to evaluate individual performance.
Works closely with Director in carrying out responsibilities.
Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals.
Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives.
Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. Monitors progress toward each team member’s goal.
Maintain a department structure conducive to a high level of productivity.
Evaluate current processes and encourage all team members to identify areas of opportunity or improvement.
Create an environment of trust with employees and develop a team culture that motivates employees to succeed.
Develop performance plans and conduct both informal and formal evaluations.
Foster good communications within the department and work closely with other managers, supervisors and other staff members.
Maintains strict confidentiality of beneficiary and Allsup Employment Services information.Qualifications
Bachelor's degree from an accredited university in Vocational Rehabilitation Counseling, or related field, Master’s degree preferred
National certification (CRC, CVE, NRC or CCM), preferred
Demonstrated experience in management or supervision in managing programs that provide job placement employment counseling services to individuals with disabilities
Demonstrated knowledge and experience with the Social Security Ticket to Work Program, including strong understanding of all program phases—Trial Work Period, Extended Period of Eligibility, and Expedited Reinstatement.
Knowledge of the ADA and job accommodation processes preferred
Knowledge of the Social Security disability process strongly preferred
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational and interpersonal skills
Ability to work in a team environment with remote employees
Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation
Great attention to detail, and results focused
Must pass Federal background check (including fingerprinting process)Benefits
Health, Dental, and Vision Insurance
401(K) Matching
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off
Paid Holidays
Flexible Spending and Health Savings Account
Tuition Reimbursement
Pet Insurance
Employee Assistance ProgramDISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.