About the role
ServiceNow Business Analyst (Infrastructure Background)
Location: Fully Remote
Experience Level: 10+ years
Job Overview:
We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the ServiceNow platform.
Key Responsibilities:
Requirements Gathering and Analysis:
- Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations.
- Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the ServiceNow platform.
- Facilitate workshops and meetings to gather technical and functional requirements.Solution Design:
- Translate business requirements into functional and technical specifications for ServiceNow solutions, with a focus on ITSM, ITOM, and ITAM modules.
- Collaborate with technical teams to design and configure ServiceNow solutions that align with infrastructure needs.
- Ensure that solutions are scalable, maintainable, and aligned with best practices.Process Improvement and Automation:
- Work closely with infrastructure teams to identify opportunities for process automation and optimization using ServiceNow workflows.
- Develop and refine IT infrastructure service catalogs and improve service delivery using ServiceNow capabilities.Stakeholder Management: