About the role
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Senior Clinical Consultant - Oracle Health
The Senior Consultant provides consulting services to clients on Oracle Health-related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.
Key Responsibilities
The Senior Consultant will perform Oracle Health-related consulting and optimization of information technology services for Nordic clients, including, but not limited to
- Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems
- Serving as a subject matter expert in their Oracle domain area(s)
- Mentoring client project teams as necessary in project and system build strategy
- Tracking and documenting work performed and adhering to status reporting expectations as requested
- Working closely with project leadership on documentation of issues and facilitation of solutions
- Analyzing and monitoring workflows, providing documentation and optimization suggestions