We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
The Manager, Client Success is responsible for managing the team of Client Success Managers. Management includes overseeing and ensuring successful proactive outreaches, customer client business reviews, securing reference accounts, cross collaboration with support and product for NPS scores, maintaining the growth of the customer base, leads for sales, and overall meeting score card metrics within client success, as well as mentoring staff members, delegating responsibility and expecting accountability. There is a high degree of collaboration and negotiation required among internal departments to achieve successful outreach for a customer and maintain productive use of the software.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions:
In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
Assign new customers according to specialty and skill set
Coach and develop members of the Client Success team
Provide oversight to ensure that issues brought up from customers coming out of implementation and post go-live are driven to closure with support and product teams
Serve as an escalation point for customers managed by client success managers