About the role
ESSENTIAL DUTIES AND RESPONSIBILITIES: Monitor and respond quickly and effectively to requests received through the IT helpdesk. Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required. Create clear documentation of issues in the IT ticketing system. Escalate tickets and issues to administrators as needed. Preform administration …
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