About the role
We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
The Senior Inside Sales Consultant serves as a trusted advisor to an established portfolio of customers, partnering with schools to successfully adopt, expand, and maximize the value of digital learning solutions. You'll build and strengthen relationships with existing customers, gaining a deep understanding of their goals, challenges, and evolving needs. Through consultative conversations and strategic account management, you'll identify opportunities to enhance the teaching and learning experience, increase customer adoption, and drive long-term customer growth and retention. This role combines customer relationship management, solution consulting, and account expansion to deliver meaningful outcomes for customers while fostering lasting partnerships.
What you'll do here:
- Owning print renewals and identifying top print opportunities each quarter for digital conversion.
- Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
- Conducting sales demos using our digital content platforms like CIMA and ExamReady.
- Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
- Handing off converted digital accounts to the Customer Success Manager.
Skills you will need here:
- 3–5 years of experience in customer success, account management, or educational technology implementation.