About the role
Client Integration Specialist (CIS)
Are you looking for a place where you can bring your dedication?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As an Client Integration Specialist (CIS) on the Neighborly Customer Solutions team, a typical day for you will include:
- Serve as a guide to new owners through initial onboarding and training including, but not limited to, software, brand standards, sales, and customer service processes.
- Ensure all internal and external set up and testing is completed successfully for starting service.
- Have a deep understanding of solutions available in our call center application and how those apply to each brand and franchise office uniquely.
- Assist in determining the franchise owner’s needs for a successful selling and / or scheduling solution.
- Assist in the retention of existing franchise owners by suggesting and implementing solution-based account settings.
- Act as a key facilitator for the introduction and training of new CaN features and solutions, ensuring a smooth adoption by franchise owners.
Bring your skills and be inspired to achieve success.