Billing & Technical Customer Service Advisor, Work from Home

Job Description

This is a Billing Support Advisor role, with a twist! Ideal for curious individuals who love to learn!

In the first 60 days, you will work as a Billing Support Advisor – where you help others solve their account and billing issues – after 45-60 days you will be upskilled as a Technical Support Advisor! Twice the learning and training opportunities, twice the exposure resulting in accelerated exposure and growth.

We are actively seeking full-time agents to work from home and deliver excellent billing and technical customer service on behalf of our client – a world leader in technology and innovation.

As a Billing and Technical Support Advisor, you will be supporting our client’s customers as a first point of contact and resolving their account and billing issues and thereafter any technical issues with their devices. We will rely on you to actively listen to our clients’ customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will be there to help customers with their billing and account issues, but after 45-60 days you will also provide technical support. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

COMPANYhas an exciting opportunity waiting for you, if you: