About the role
Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care. NantHealth’s products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!
To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values – clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach – we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.
We are seeking an experienced Senior Customer Success Manager to serve as a trusted advisor to our health plan and provider organization clients. In this role, you will own the post-sale relationship, drive product adoption, and ensure clients realize measurable value from the NantHealth solutions. You will be the primary point of contact for a portfolio of strategic accounts, partnering cross-functionally to deliver an exceptional client experience. This position offers the flexibility to work remotely within the United States, although preference will be offered to those able to work within the central or eastern time zone.
Responsibilities include, but are not limited to:
- Own and manage a portfolio of strategic health plan and provider accounts, serving as the primary relationship holder and client advocate.
- Drive client onboarding, adoption, and engagement across Health IT platforms including prior authorization, clinical decision support, and provider connectivity solutions.
- Conduct regular executive business reviews, proactively identifying risks, opportunities, and expansion potential.
- Partner with Account Management on contract renewals and upsell initiatives, ensuring retention and revenue growth within your account base.
- Collaborate with Product, Implementation, and Clinical teams to escalate client feedback and influence the product roadmap.