About the role
Manager, Solutions Engineering
Location: Remote (United States)
The Manager, Solutions Engineering plays an important role on the Technical Services team, reporting to the Director of Technical Solutions. In this role, you will lead and support a team of Solutions Engineers who are crafting innovative solutions that maximize the potential of a client’s marketing technology.
The Manager, Solutions Engineer will ensure day-to-day operational success, effective resourcing, and high-quality technical delivery. This role requires strong people management skills, the ability to balance workload across the team, and a commitment to mentoring and developing technical talent. The Manager will also partner with internal teams and clients to ensure solutions are aligned with business needs and delivered to the highest standard. This is a hands-on role with a 60% utilization requirement, meaning the Manager will contribute as a Solutions Engineer while also managing the team.
Responsibilities
- Manage and support a team of Solutions Engineers, including scheduling, resourcing, workload balancing, and 1:1 meetings.
- Provide coaching, mentoring, and professional development to build technical and consultancy skills.
- Contribute directly to solution design, architecture, and delivery (60% utilization).
- Oversee day-to-day operations to ensure projects are staffed, executed on time, and aligned to scope and budget.
- Technical Partnership Liaison:
- Cultivate and manage technical partnerships to drive business growth through the development and enhancement of our service offerings.
- Collaborate with partner organizations to explore joint business opportunities and develop mutually beneficial relationships.
- Business Development and Account Growth:
- Act as a trusted advisor, helping clients understand the strategic and technical implications of different solutions.
- Play a key role in expanding client relationships by identifying new business opportunities and collaborating with cross-functional teams to deliver client value.
- Partner with internal teams (Strategy, Creative, Customer Success, and Account Management) to align technical delivery with client goals.