Digital Marketing Customer Success Manager

This is a remote position.

About the CompanyThis is a SaaS company focused on helping businesses automate customer-facing and marketing processes through an all-in-one platform that combines tools like CRM, messaging, review management, payments, and appointment scheduling. Its solutions are designed to reduce manual tasks, streamline communication across multiple channels, and improve customer experience while driving lead generation, conversions, and retention. By leveraging automation and AI, it enables businesses to manage interactions, capture and nurture leads, and handle operations more efficiently, ultimately supporting growth and allowing teams to focus on higher-value activities.About the RoleWe’re looking for a strategic and performance-driven Customer Success Manager (CSM) with strong expertise in Paid Media and SEO to manage client relationships, drive marketing performance, and support long-term account growth.This is not a traditional support-focused CSM role. We need someone who already understands digital marketing strategy and performance metrics across PPC and SEO and can confidently lead client conversations without requiring training on core concepts.You will act as a strategic advisor to clients, partnering closely with internal Paid Media and SEO teams to ensure campaigns deliver measurable business results. Success in this role will be measured by client retention, campaign performance, account growth, and overall customer satisfaction.ResponsibilitiesClient Success & Retention