About the role
Job Summary:
The Program Manager owns the design, execution, and continuous improvement of strategic customer programs at Elovate. This role requires a strong program management mindset — driving structure, alignment, and delivery — while also serving as a trusted partner to our municipal and agency customers. You'll ensure programs are delivered on time, meet defined outcomes, and create measurable value for both customers and the business.Job Description:
Role Summary
The Program Manager owns the design, execution, and continuous improvement of strategic customer programs at Elovate. This role requires a strong program management mindset — driving structure, alignment, and delivery — while also serving as a trusted partner to our municipal and agency customers. You'll ensure programs are delivered on time, meet defined outcomes, and create measurable value for both customers and the business.
Responsibilities
Program Planning & Delivery
- Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met.
- Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership.
- Manage program governance including progress tracking, status reporting, risk management, and escalation handling.
- Coordinate program kickoffs, milestone reviews, and closeout activities.
- Maintain thorough program documentation — plans, RAID logs, decision records.Customer Relationship Management
- Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.
- Ensure ongoing alignment between customer goals and Elovate's solutions and service delivery.
- Provide customers with regular program reviews, data-driven performance insights, and strategic recommendations.
- Proactively identify and address customer concerns before they become escalations.