About the role
Save lives, from the workplace to anyplace.
The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.
We are currently looking for a Customer Service Representative that is bilingual in English & Spanish to join us in our mission to save lives and prevent injuries.
Position Highlights:
The Customer Service Representative delivers high-quality service across phone, chat, email, and online channels, resolving customer inquiries with accuracy, professionalism, and empathy. The role involves navigating multiple business and learning management systems to manage customer data, process secure transactions, and provide technical support for LMS users. This position also supports continuous improvement by identifying recurring issues, updating team resources, and contributing to projects that enhance the overall customer experience.
What You’ll Do:Customer Support & Issue Resolution
- Handle inbound customer contacts via phone, chat, email, and other channels, often managing multiple conversations simultaneously.
- Use interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and efficiently.
- Provide clear verbal and written guidance on program details, schedules, and navigation of eLearning platforms.
- Apply empathy, active listening, and professional service techniques to defuse challenging situations and reduce escalations.
- Place outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issues.
- Promote self-service tools and digital resources to enhance customer experience. Systems, Data Accuracy & Transaction Processing