About the role
Company Description
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.
We are a growing, values-led community of employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning.
Veracross is five product brands in one global tech company
- Veracross SIS is a one-person, one-record school management platform
- Magnus Health provides cloud-based Student Health Record (SHR) solutions
- Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
- Epraise incentivizes student well-being and connects teachers, students, and families.
- Firefly provides an online learning space for students and teachersRole Summary
Customer Success Managers are strategic partners to our customers, responsible for the successful adoption of the software and the long-term success, happiness, and retention of Veracross schools. A Level I Customer Success Manager proactively monitors customer health and assesses needs to promote Veracross products and ensure schools maximize the value of the platform. They serve as an escalation path for broader business concerns and coordinate with internal support, implementation, and product teams to create action plans for resolution.
This is an entry-level role on the North American Customer Success team. It requires general knowledge of the Veracross organization, products, and services, and a commitment to quality service and customer satisfaction with a hyper-focus on reducing churn. A Level I CSM performs the responsibilities below with management assistance and supervision, and is supported in building toward independent account ownership over time.