About the role
About Teak
Teak is a fully remote embedded refund technology company serving the live events, participation sports, and hospitality verticals. We operate a B2B2C model, partnering with platforms and operators to deliver refund and protection solutions that drive revenue and improve the end-consumer experience. Teak runs on EOS and is in a period of focused, deliberate growth.
Role Overview
The Director of Revenue Operations is a critical hire for Teak as we scale our GTM motion across Sales and Customer Success. This role exists to ensure the right people are spending time on the right opportunities at the right moment, and that deals and expansions close efficiently once they get underway.
You will sit at the intersection of process, data, and deal execution. On one side, you will build the operational infrastructure that helps Sales and CSM teams prioritize intelligently, whether that means surfacing the best-fit targets, flagging at-risk partners, or ensuring the team is working a healthy mix of new logo and expansion activity. On the other side, you will own the deal process itself, actively shepherding opportunities from initial engagement through to signed agreement and removing friction wherever it slows things down.
This role reports to the VP, Customer Success, and will work closely with Sales leadership, the data function, and cross-functional stakeholders in Solutions, Finance, and Legal to keep the revenue process moving.
Key Responsibilities
Deal Execution & Friction Removal
- Own the deal process from active opportunity through signed agreement, ensuring each stage has clear owners, entry/exit criteria, and expected timelines.
- Act as the operational coordinator on in-flight deals, aligning Sales, Solutions, Legal, and Finance to ensure our process is followed, resolve blockers, and maintain deal momentum.
- Identify recurring sources of friction in the deal cycle and build durable fixes, whether process changes, templates, playbooks, or system improvements.
- Establish clear activity standards across Sales and CSM and monitor adherence, flagging gaps before they become problems.GTM System Ownership