About the role
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities:
- Provide customer service to both internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company proceduresSalary and Benefits
We offer a competitive salary along with a full benefits package.
All your information will be kept confidential according to EEO guidelines.
Originally posted on Himalayas
Skills called out
AdministrativeSecurity-Systems-ServicesSchedulingOperationsCustomer-ServiceSchedulers