About the role
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Position Summary
The Solutions Consultant (SC) for Channel Partners is a partner-facing technical authority and ecosystem capacity builder responsible for scaling Avaya's pre-sales capability through the channel network. Unlike the Named Account SC, who owns customer opportunities directly, the Channel SC II owns the technical enablement of Avaya's channel partners.
You will operate at the intersection of two critical accountability relationships: aligning commercially with the Channel Account Manager (CAM), while partnering directly with the channel partner's technical staff to ensure they can independently identify, qualify, and initiate Avaya Infinity opportunities. Success in this role is measured by the technical readiness and pipeline quality of the partner ecosystem, not individual deal closure.
Degree requirements are waived in favor of proven channel and technical execution. Success in this role requires deep mastery across the four pillars of the Avaya SC framework: Domain Expertise, Product Knowledge, Technical Acumen, and Sales/Presentation Expertise.
Key Responsibilities
Pillar 1: Domain Expertise
- Design, deliver, and govern technical enablement and certification programs for assigned Avaya channel partners (typically 3 to 8 partners).
- Operate in shared accountability with assigned CAMs, participating in partner business reviews (QBRs) and identifying enablement gaps that create pipeline risk.