About the role
POSITION SUMMARY:
This position is permanently remote.
Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home
The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.
Position: Patient Service Representative (Remote)
Department: Ambulatory Call Center
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Essential Responsibilities:
- The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
- Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
- Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
- Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.