Application Support Analyst

At Tivly, we are a dynamic digital commercial insurance marketplace that connects insurance providers with businesses in need of coverage. Since our start in 2009 as CommercialInsurance.net and our rebrand to Tivly in 2022, our mission has been inspired by the idea of making every interaction “posiTIVLY” impactful. We combine innovative technology with live customer support to create seamless experiences for our clients. As we continue to grow, we’re looking for enthusiastic team members who thrive in a fast-paced, collaborative environment and share our passion for outstanding service.

Job Summary

We are seeking an Application Support Analyst to strengthen the support function that sits between our internal teams—Client Services, Workforce Management, DevOps, and Marketing—and the systems they rely on. This role exists to take frontline support load off our senior staff by owning the initial triage of issues reported to the help desk: gathering logs, attempting to replicate problems, clarifying what’s actually happening, and either resolving the issue or escalating it with the context engineers need.

Beyond triage, this is a hybrid support-and-reporting role. You’ll help Client Services make sense of their data by working in our business intelligence tools, standardizing and maintaining reports, and helping document the system knowledge that currently lives only in people’s heads. We are not looking for a finished data scientist, we are looking for a sharp problem solver with a willingness to learn, strong attention to detail, and a customer-service mindset.

Key Responsibilities

Help Desk Triage & Issue Replication