About the role
At Horace Mann, we understand that behind every claim is a person looking for guidance and support during a difficult time. We are seeking an experienced Bodily Injury Adjuster III to join our Claims team and manage complex, high-exposure bodily injury claims with professionalism, sound judgment, and technical expertise.
This role is designed for an experienced claims professional who thrives in handling complex investigations, litigation, and negotiations while delivering an exceptional customer experience. You'll serve as a trusted resource to teammates and business partners while helping ensure fair claim resolutions that align with company standards and regulatory requirements.
Key Responsibilities
Complex Claims Investigation & Resolution
- Investigate and manage complex bodily injury claims, including litigation, uninsured/underinsured motorist claims, and other high-exposure losses.
- Verify coverage, determine liability, evaluate damages, and conduct thorough investigations to support claim decisions.
- Analyze medical documentation, applicable laws, and case precedent to complete comprehensive bodily injury evaluations.
- Demonstrate sound judgment in evaluating liability, damages, and settlement opportunities.Litigation & Negotiation
- Manage injury litigation from assignment through resolution.
- Prepare mediation and arbitration submissions and represent the company through the dispute resolution process.
- Partner with defense counsel and other legal professionals to develop claim strategies and achieve appropriate outcomes.
- Negotiate settlements while adhering to company best claim practices and regulatory requirements.Customer Experience & Communication
- Deliver an exceptional customer experience by maintaining proactive, transparent communication throughout the life of the claim.
- Keep insureds, claimants, attorneys, and other involved parties informed regarding claim status and resolution.
- Handle sensitive and high-stress customer interactions with professionalism and empathy.Technical Leadership