At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Mortgage Customer Specialist is responsible for managing the mortgage loan process from initial approval through final approval and closing. This role serves as the primary point of contact for customers, Mortgage Loan Officers, and internal and external partners, ensuring timely communication, document collection, and processing of loan conditions. The Mortgage Customer Specialist works closely with all parties involved in the transaction to facilitate a smooth and efficient loan experience while maintaining compliance with bank, regulatory, and investor guidelines.
The ideal candidate demonstrates strong communication, organization, and follow-up skills, with the ability to manage multiple files, prioritize competing deadlines, and provide exceptional customer service throughout the origination process.
Basic Qualifications
High school diploma or equivalent
Three or more years of job-related experience
Preferred Skills/Experience
Effective problem-solving and decision-making skills
Ability to produce results in a fast paced, production-oriented and customer-centric role
Ability to manage multiple tasks/projects and deadlines simultaneously
Effective verbal and written communication skills
Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority
-Minimum of 5 years of mortgage loan processing experience.
-Experience processing conventional, agency, and bond loan products.
-Proficiency with Loan Product Advisor (LPA) and Desktop Underwriter (DU) automated underwriting systems.
-Demonstrated ability to manage a high-volume pipeline and meet multiple deadlines in a fast-paced environment.
-Strong time management, organizational, and prioritization skills with the ability to balance competing demands.
-Exceptional attention to detail and accuracy when reviewing loan documentation and underwriting conditions.
-Effective verbal and written communication skills with the ability to collaborate across customers, loan officers, underwriters, and business partners.
-Proven ability to proactively identify issues, follow through on outstanding conditions, and drive loans to final approval and closing.
-Strong customer service orientation and commitment to delivering a positive borrower experience throughout the mortgage process.
Location: Remote in Ohio, Illinois, Indiana, Kentucky, Minnesota or Tennessee
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.00 - 33.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.