About the role
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
We are seeking an experienced Salesforce Developer to help maintain and enhance our Salesforce instances and processes to allow our organization to scale and our users to thrive. As a part of the Enterprise Systems team, this role will directly impact performance, security and effective business processes by partnering with all teams across Lyra Health.
We care deeply about making a difference in people’s lives and hope you do too!
Remote candidates must be physically located within the United States.
Responsibilities
- Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions
- Experience working with Sales teams and Sales support organizations
- Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, and Salesforce Knowledge.
- Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems like Five9/Genesys, ERPs, or issue-tracking software like Jira).