About the role
We are seeking a licensed Physical Therapist to lead the day-to-day operations of Luna's Remote Therapeutic Monitoring (RTM) Care Navigation team.
In this role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness. Working closely with the Senior Director of Clinical Programs and Strategy, you'll partner with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations.
This is a leadership role focused on operational excellence and team management rather than direct patient care. If you are passionate about developing teams, improving healthcare operations, and using data to drive performance, we'd love to hear from you.
How you will have an impact
- Lead the day-to-day operations of Luna's RTM Care Navigation team.
- Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
- Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
- Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.
- Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
- Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
- Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
- Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics.
- Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.
- Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives.
What Luna can offer you