About the role
Bring your technical expertise and join our team of specialized staff. Use your knowledge to outline solutions and convey the value and benefits of our products to our partners, prospects and customers. Enjoy working with a great team of professional services and sales.In this role you will be supporting partners, customers and internal staff all around the world. You will be working with global class partners as we revolutionize the document delivery market. Analyze information to determine, recommend, and plan installations of a new system or modification of an existing system. Install, guide and support enterprise software solutions. You will bring with you a high energy solution driven mentality along with extensive pre-sales experience working in a solutions and technology environment.MAJOR DUTIES AND RESPONSIBILITIES
Position Responsibilities
- Develop and conduct software system testing and validation procedures.
- Evaluate factors such as performance requirements, cost constraints, and need for availability, to determine hardware configuration.
- Guide and perform installation, support diagnostics for customers and deployment of solutions.
- Store, retrieve, and analyze data for analysis of software capabilities and requirements.
- Advise customer about, perform analysis, and assist support on maintenance of software and system components.
- Consult with customers and/or other departments on project status, proposals, and technical issues such as software design and maintenance.
- Prepare reports, correspondence, and update problem tracking system concerning project/problem specifications, activities, and status.
- Demonstrate products and solutions to prospective customers.
- Train or advise users to use new or modified software components.
- Contributing to ideas for marketing, new products, business opportunities and system improvements.
- Confer with project managers, customers and/or company appointed, to obtain or distribute information on specifications, limitations, and capabilities of our software products.
- Consult with engineering, development, and management staff to evaluate software and system failures, develop specifications and performance requirements, and resolve customer problems.