About the role
Patient Support Specialist I
About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
About The Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team. As a Patient Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our patients across the nation.
A Day in the Life of a Sprinter Patient Support Specialist
- Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
- Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
- As different patient situations arise, you will escalate questions and concerns to other teams for additional support
- This position will assist Field Support and Sprinters with real-time scheduling changes