About the role
Company Description
Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.
Role Description
As an Account Partner at Tennr, you will own the customer relationship and drive commercial outcomes post-sale. It is a high ownership and high impact role responsible for ensuring customers realize measurable value, renew, and growth with Tennr.
Account Partners sit at the center of the business - partnering with Product, Engineering, Solutions, Sales, and Operations to translate Tennr products and deployments into real operational impact for healthcare providers. In this role, you will act as both the strategic project manager and a trusted advisor to some of the most complex healthcare organizations working to fix how they handle patients. Within Tennr, you will work across stakeholders from frontline operators to the C-suite to ensure Tennr is fully embedded, adopted, and integral to day-to-day operations.
This role is ideal for high performing professionals from healthcare consulting, banking or tech backgrounds that want to work in a scrappy environment, thrive in ambiguity, and drive real business outcomes.
Responsibilities
- Own the customer relationship end-to-end, from kickoff and deployment through renewal and expansion.
- Lead change management and training plans to ensure Tennr workflows are adopted, and embedded into daily operations.
- Drive the strategy behind each customer’s key objectives through rigorous data analysis, clear executive storytelling, including polished, metrics-driven decks.