About the role
About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
About the team/role
As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.
The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and Customer relationships.
What you’ll do
- Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
- Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
- Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.