About the role
Who We Are:
Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.
What You Get to Do:
The Leave of Absence Program Manager is responsible for coordinating all aspects of the leave of absence (LOA) program offering at Sequoia One PEO.
• Partner with the Client Compliance team to stay up to date on changing federal and state laws and regulations, and ensure LOA program at Sequoia One PEO is compliant
• Create and update reference materials for LOA team, client contacts and impacted employees
• Coordinate all types of leave, including medical, family, military, and personal leave with coordination of disability and family leave benefits and client top off pay supplements
• Participates in daily operations to ensure effective leave intake, processing, and case management of claims; manages case queue, responds, and forwards requests/inquiries to appropriate parties
• Serve as a secondary [to LOA Specialist] point of contact for client contacts regarding leave requests and providing guidance and support throughout the LOA process
• Serve as a subject matter expert for day-to-day LOA-related matters for both internal and external clients
• Coordinate with HRBP, Payroll and other relevant departments to ensure accurate and timely processing of leaves.
• Generate reports and analyze leave data to identify trends, patterns, and areas for process improvement
• Create and conduct training on leave policies, changing regulations, processes, procedures, and best practices