About the role
Job Details
The Property Claims Adjuster (preference for MST & PST timezones) is a core individual contributor role within Openly’s Property Claims organization, responsible for managing homeowner property claims from first notice of loss through resolution. This position demands a combination of technical claims expertise, strong customer focus, and meticulous attention to detail; someone who can investigate losses thoroughly, produce accurate estimates, and deliver a superior policyholder experience at every touchpoint. The ideal candidate handles every file with integrity, approaches policyholders and claimants with genuine empathy, remains curious about coverage and causation, partners effectively with vendors and teammates, and brings urgency to resolving every claim.
Key Responsibilities
Claim Investigation & Coverage Analysis:
- Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution.
- Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability.
- Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
- Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances.
- Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms.
Estimating & File Documentation:
- Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices.
- Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.