About the role
About us
Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Oyo (Ibadan - Bodija or Challenge Road)
About this role
The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.
Responsibilities
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.