About the role
Chowbus is a leading AI Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
The GTM (Go-To-Market) Systems Lead owns the strategy, architecture, and direction of Chowbus's CRM and the platforms around it — marketing automation, sales engagement, support, and operations tooling. As we scale across North America and add new product lines, this role ensures our go-to-market systems work as one connected stack: the right platforms, a coherent data model, and a clear roadmap. You will set direction and design, partnering with a dedicated Salesforce team that executes and maintains the platform day to day, and you will lead the evaluation of major platform decisions — including whether our current CRM is the right long-term foundation.
What You’ll Focus On
- Own CRM platform strategy, architecture, and roadmap. Define the target-state data model and system-of-record boundaries for merchant, customer, and pipeline data. Lead platform evaluations and build the business case for major platform decisions, driving them to an executive recommendation
- Own strategy and direction for the platforms surrounding CRM — marketing automation, sales engagement, customer support, and operations tooling — so the go-to-market and ops stack operate as one connected system with clean data flowing between it.
- Partner with Sales, Marketing, Support, and Operations to translate business requirements into platform design and a prioritized roadmap. Serve as the single owner of CRM prioritization across functions, working with a dedicated Salesforce team that executes and maintains the platform.