About the role
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Care Coordinator
Reports To: Manager, Care Delivery
Locations Hiring From: Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Louisiana, Missouri, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, Virginia ONLY. Must currently reside and plan on residing entire employment.
Schedule: Monday- Friday 10-6 EST or
Monday- Friday 12-8pm EST or
Saturday- Wednesday 12-8pm EST or
Tues- Saturday 12-8pm EST or
Wednesday- Sunday 12-8pm EST
Employment Type: Full-Time
Role Overview
As our Care Coordinator, you will serve as the first point of contact for patients navigating their digestive health journey at Oshi Health, managing inbound communications across phone, email, chat, and SMS. You will act as a key liaison between patients and their multidisciplinary care team, delivering a seamless, compassionate, and efficient experience that directly supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love solving problems in real time, and are passionate about making patients feel heard and supported, we would love to meet you.
What You'll Do: Key Responsibilities
- Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.