About the role
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Director, Partnerships & Ecosystem to join our team!
About the Role
Backblaze is at an inflection point. Our enterprise customer base is growing fast, our Technical Account Manager team is delivering exceptional results, and the opportunity in front of us demands that we invest in the leadership and infrastructure to match that momentum.
We're looking for a Director of Enterprise Support to lead and scale this function. You'll own how we deliver support to our most strategic customers — setting the standard for what excellent enterprise support looks like at Backblaze, developing a team of highly skilled Technical Account Managers, and building the operational foundation that lets us grow without sacrificing quality.
You'll report to the Senior Director of Customer Support within the broader Customer Success organization and lead a team of 7–8 Technical Account Managers. This is a people and business leadership role — the TAMs bring deep technical expertise, and you bring the operational rigor, coaching, and strategic vision to elevate the entire function.
What You'll Do