About the role
What is Kalshi?
Kalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi fought for years and legalized prediction markets in the US for the first time in history, is currently the fastest growing financial market in America, and has thousands of markets across politics, economics, financials, weather, tech, AI, culture and more.
We believe prediction markets have the potential to be the largest financial market because they turn anything into a financial position.
- Our vision: well… build the largest financial market on the planet.
- Our mission: bring more truth to the world through the power of markets.
Our culture is simple: we hire really talented people, work really hard, and enjoy the climb. We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
Role Roadmap
We’re expanding our Support Operations function to deliver exceptional user experiences as Kalshi’s user base grows. As a frontline representative of the company, you’ll help users navigate prediction markets, resolve issues, and get the most out of our platform. You’ll combine strong communication skills, operational rigor, and market knowledge to support users with speed, clarity, and empathy.
You’ll work across Support, Operations, Product, and Engineering to improve processes, identify patterns in user behavior, and elevate the quality and reliability of our support ecosystem. This is a high-impact role based in our NYC office.
What You’ll Do
User Support
- Respond to user inquiries across email, social channels, and other support touchpoints with speed and accuracy